Thank you for choosing FLARMOR as your retailer. Your pleasure is important to us, and we want to ensure a great experience for you. To understand our standards for returns and refunds, please read this policy carefully.

Return Policy:

We have a return policy to give you a simple procedure for returning goods that don't meet your expectations or are damaged upon delivery. You have 30 days from the date of purchase to initiate a return or exchange.

Return Process:

Follow these steps to initiate a return:

• Contact our customer support team at sale@flarmor.com to inform them about the return.
• Provide your order details and reason for the return.
• You will get instructions on how to ship the item back to our warehouse once approved. (Warehouse address - 1401 Pennsylvania Ave, Wilmington, DE 19806, United States)

Terms & Conditions for Returns:

• Only items returned within 30 days of the original purchase date are eligible to accept.
• The item should be unused and in its original packing.
• All returns must include a valid receipt or other evidence of purchase.
• We reserve the right to reject returns that do not meet the specified conditions.

Good To Know: When shipping an item valued at over $75, it is advisable to opt for a trackable shipping service or acquire shipping insurance. We cannot assure you that we will receive your returned item.

Non-Applicable Return Conditions:

The following conditions will disqualify your return:

• Items returned after 30 days from the purchase date.
• Products that have been used or are not in their original condition.
• Items without a valid receipt or proof of purchase.
• Damaged items due to customer mishandling or negligence.

Refunds:

• Once we receive and inspect your return, we will process your refund. 
• The credit will be automatically applied to your original payment method or credit card within a certain number of days, as per your payment provider's policies.

Contact Us:

For any further assistance regarding returns or refunds, please contact our customer support team at sale@flarmor.com. 

Thank you for choosing FLARMOR! We strive to provide you with the best products and services, including a hassle-free shipping experience. Below are the details of our shipping policy. Please carefully review our Shipping Policy when placing orders. This policy will apply to any order you place with us.

What is the Shipping Process:

• All orders are processed within 1-2 business days, excluding weekends and holidays. 
• In case of high order volumes, there might be a slight delay in shipment. 
• We will let you know via email or telephone, if your order will be significantly delayed.

Good To Know: Packages may have delays that are out of our control, such as bad weather conditions or any unavoidable circumstances.

What are Shipping Rates & Delivery Estimates:

• FLARMOR ships exclusively within the United States (We currently do not offer international shipments).
• Our standard shipping takes 3-5 business days (transit time, excluding handling time). 
• The shipping rates for US Standard shipping will be calculated and displayed during checkout. 
• We also offer Free Shipping for eligible orders.

Good To Know: We provide free shipping for orders that qualify for our standard shipping option.

Do you offer any Discounts or Coupons?

• For your first order, you can enjoy a 10% discount. 
• Additionally, we offer a 10% discount through our affiliate program. If you are interested in becoming an affiliate, please use the Refersion app for Affiliate Marketing.

How can I track my order?

• You will receive a Shipment Confirmation email with a tracking number(s) as soon as your order ships.
• Within 24 hours, your tracking number will be active, enabling you to trace your item.

What if there's a delay in my Order Shipment?

Depending on the location, delivery times may change. We will let you know by phone or email if there will be a considerable delay in shipping your item.

Who is responsible for customs and taxes on my order?

• FLARMOR is not liable for any customs duties or taxes applied to your order.
• Any fees incurred during or after shipping are the customer's responsibility.

Can I return or exchange my purchase?

• Regular-priced items may be refunded, but unfortunately, sale items cannot be refunded.
• We only replace items if they are defective/damaged. 
• If you want to exchange a defective/damaged item, kindly send us an email at sale@flarmor.com. 

How can I modify or cancel my order?

• To modify or cancel your order, kindly reach out to our customer care team as soon as possible. 
• If the order hasn't been dispatched, we'll do our best to comply with your request.

What if my order arrives damaged or is lost during shipping?

• FLARMOR is not liable for any products damaged or lost during shipping. 
• If you receive a damaged order, kindly reach out to the shipment carrier immediately to file a claim. Ensure that you save all packaging materials and damaged goods for the claim process.

What are Accepted Payment Methods:

We at FLARMOR accept the following payment methods for your convenience:

• Credit/Debit Cards
• PayPal

What happens if I return a gift?

• If the product was listed as a gift when bought and sent directly to you, you'll get a gift credit for the value of your return. A gift voucher will be mailed to you as soon as we receive the returned item.
• If the item was not marked as a gift, the refund will be sent to the gift giver.

Thank you for shopping with us!